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Advanced Air Customer Experience
June 28, 2019
Advanced Air has been servicing Darwin and Palmerston for almost 20 years and with a combined experience of over 60 years between them, our technicians have been able to provide invaluable feedback with what our customers want throughout their air conditioning experience. Advanced Air has built a name people know and trust over the years by implementing systems and procedures to help our customers have the best overall experience possible. This has led to the easy and stress-free service you get when you use Advanced Air to deal with your air conditioning concerns. From repairs and installations to cleaning and servicing, Advanced Air have you covered for both residential and commercial properties.
Online Booking
Advanced Air wants to make your entire experience with us as simple and easy as possible, from the time you book your quote to receiving our 12-month reminder. This is why we have implemented our new online booking platform. This allows our customers to book their ideal date and time online in real time. There are no suggested times or waiting around for a response to confirm your chosen time, once you have picked your service and suitable time you will receive a confirmation email within minutes. This means you can book in at any time
without having to wait for office hours. As soon as you realise there is an issue just get online and schedule your perfect time. We also offer free onsite visits to quote all installations.
Professional and On-time Service
Advanced Air prides itself on being on time and once our technicians are on the road you will receive a complimentary message to tell you exactly how far away they are and you can even track them the entire way. However, things can still come up that are out of our control, if for any reason we are running late someone will be in contact to let you know and give you an updated time of arrival prior to your start time. Once our technician has attended you will receive your quote within 24 hours, with a link to approve the quote if you are happy. Alternatively you can get in contact with one of our friendly staff members, who can answer any questions you may have.
Once you are all booked in you will receive a reminder the day before works occur. Our technicians are clean, tidy and professional and are there to help you. If you have any questions regarding your air conditioner, please do not hesitate to ask them. Once the job is completed, we would love to hear your thoughts on what you think we could do to improve our services.
Never Worry Again
We aim to offer you the easiest service possible. That is why we will send you a follow up email in 12 months time to remind you that your air conditioners are due to be cleaned to help comply with your manufacturers warranty. We are also the Panasonic warranty agents here in Darwin, so if anything goes wrong with your unit within 5 years of purchase you just need to hop online and book in a Panasonic Warranty through our online booking system in real time or get in contact with our office so we can get someone there as soon as possible. Advanced Air try to deliver 5 years of worry free air-conditioning!
Advanced Air
There is nothing quite like Advanced Air’s ease of service. We try to make your experience as pain-free as possible and truly take the stress out of organising air conditioning repairs, services, cleans or installations. So get online today and book the best time that suits you for a free onsite quote, Panasonic Warranty, repair
or clean. Or get in contact with us
so we can help.
3 Simple checks you can do at home before Christmas to make sure your air-conditioner is ready for the holidays.
Once you have the error code you can view it on our fault list.
The first sign many people notice is a musty, mouldy odour. If you do a thorough clean of your office or commercial space and the smell is still there, it’s time to check your vents. Getting your Air Conditioning Contractor to remove the covers and take a quick look inside may confirm the issue, especially if you see mould or notice a stronger smell in that area. If the scent is stronger, but you can’t see the mould, then the growth is possibly further in the ducts. Another sign of a mould issue is the sudden onset of allergy symptoms. If you or a co-worker notices burning eyes, scratchy throat, or a runny nose that gets better when you leave the office, there could be an issue. Arranging for your HVAC technician to check your filters should be the first step. If it needs to be changed they can install a new one. If the symptoms continue they can do a quick check of your vents and a visual check of your ducts. Inspecting your duct work can also provide clues to a possible mould problem. An Air Systems Cleaning Specialist (ASCS) can check for signs of moisture build-up, such as condensation, dark spots, or actual leaks. Mould needs water to grow, so any signs of condensation or leaking could indicate a growth hot spot. Duct cleaning and coating is a specialised job and as such the majority of HVAC companies sub-contract duct cleaning and coating out to companies like ours. At Advanced Air we have our Air Systems Cleaning Specialist on staff ready to undertake any duct inspection, cleaning or coating project you may have.
Advanced Air have created an air conditioning cost calculator to help you get a quick quote in minutes.
There are some simple things you can do from home to help your aircon out in peak season.
Advanced Air are here to help you make an informed decision on what's best for your air conditioner and your wallet.
Get your Sweat Season Tips to help you through the dreaded build up!
There are a number of reasons landlords should get their air conditioning assets cleaned annually including extending the lifetime of the unit.
Advanced Air will show you what the best remote settings to keep your new unit on for the Darwin climate.
Time is money and the last thing we want is for you to be spending money on an issue that could be a quick fix which is why we've compiled a list of things to check before calling an air conditioner technician.
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